Frequently Asked Questions
1. What do we do at Whornaments?
We create faux stained glass decor and carnival-inspired string lights.
Because every piece is handmade, slight variations in color, texture, and finish are completely normal and part of what makes each piece one of a kind.
2. How do I care for my faux stained glass?
To keep your faux stained glass looking its best
• Handle gently and avoid dropping.
• Clean with a soft, dry cloth. Avoid using water or cleaning products.
• Store in a cool, dry place out of direct sunlight.
3. Do you take custom orders?
No. At this time, we are not accepting custom orders.
4. How long will it take to receive my order?
Orders typically ship within 7–10 business days. Shipping times vary based on your location, but you’ll receive tracking information once your order is on its way.
5. What happens if my package is marked as delivered but is missing or stolen?
Once a package has been marked as delivered by the shipping carrier, Whornaments is no longer responsible for lost or stolen packages. If you believe your package was stolen, please contact the shipping carrier directly.
6. How can I get in touch?
Feel free to reach out through our contact form or email us at [email protected]. We’d love to hear from you!
Return Policy
Thank you for choosing Whornaments! We want you to love your purchase. If for any reason you’re not fully satisfied, please review our return policy below.
1. Eligibility for Returns
Returns are accepted within 10 days of the delivery date.
2. How to Start a Return
Email [email protected] with your order number and the reason for your return. Once approved, we’ll provide instructions for returning your item.
3. Refunds
Once your return has been received and inspected, your refund will be issued to your original payment method within 7–10 business days.
Shipping charges are non-refundable. Return shipping costs are the customer’s responsibility unless the item arrived damaged or we sent the wrong item.
4. Damaged or Incorrect Items
If your order arrives damaged or you receive the wrong item, please contact us as soon as possible so we can make it right.
5. Incorrect Shipping Address & Returned Packages
Please double-check your shipping address before placing your order.
If your package is returned because of an incorrect or incomplete address, we’ll gladly resend it once the additional shipping cost has been paid.
Thank you for supporting Whornaments! If you have any questions, we’re always happy to help.