Frequently Asked Questions (FAQ)
1. What are Whornaments made of?
Whornaments are made from layers of paint, foam, paper, and glue. The signs also include a piece of acrylic for stability.
2. How do I care for my Whornaments?
To keep your Whornaments looking their best:
• Handle gently and avoid dropping.
• Clean with a soft, dry cloth; avoid using water or cleaning products.
• Store in a cool, dry place out of direct sunlight.
3. Do you take custom orders?
At this time we are not taking custom orders.
4. How long will it take to receive my order?
Orders typically ship within 7-10 business days. Shipping times may vary based on location, but you’ll receive tracking information once your order is on its way!
5.What happens if my package is marked as delivered but is missing or stolen?
Once an order is marked as delivered by the carrier, we are no longer responsible for lost or stolen packages.
6. How can I get in touch with you?
Feel free to reach out through our contact form or email us directly at [email protected] .
We’d love to hear from you!
Return Policy for Whornaments
Thank you for choosing Whornaments! We want you to love your purchase. If for any reason you’re not fully satisfied, please review our return policy below:
1. Eligibility for Returns:
• Returns are accepted within 10 days of the delivery date.
2. Non-Returnable Items:
• Custom orders or personalized items are final sale and cannot be returned or exchanged.
3. Process for Returns:
• Contact us at [email protected] with your order number and reason for return.
• Once approved, we’ll provide you with instructions for returning your item.
4. Refunds:
• Upon receipt and inspection of the returned item, we’ll issue a refund to your original payment method within 7-10 business days.
• Shipping fees are non-refundable, and return shipping costs are the customer’s responsibility unless the item is defective or incorrect.
5. Exchanges:
• If you need a different item or have received a defective item, please contact us for exchange options.
Thank you for your support! We’re here to help if you have any questions about your order.